Resource Innovations is seeking a Solution Delivery Manager to lead utility Energy Efficiency and Demand Response programs, serve as primary point of contact for clients and partners, and deliver on contractual requirements.
Requirements
- Oversee project and program contracts, scopes, budgets, and teams with a focus on continuous improvement.
- Communicate key objectives, strategies, and priorities to a variety of stakeholders and contributors.
- Identify, define, quantify, track, and drive program deliverables to be submitted accurately and on time.
- Create annual plans and deliver results.
- Oversee program performance and reporting for energy efficiency and demand response programs in California.
- Coordinate across teams internally and externally on client deliverables, and present to different stakeholders, when appropriate.
- Continuously assess program progress to goal and develop innovative and creative solutions to new issues and/or market dynamics.
- Manage program implementation including development of work plans to meet goals, aligning staff and partner assignments, and providing accurate forecasting both internally and to clients.
- Develop, manage, provide excellent customer service, and foster partnerships with clients, end-use utility customers, vendors, delivery team members, program partners and other industry stakeholders.
- Manage client expectations, satisfaction, communications, and resolve and/or escalate client issues.
- Collaborate with key internal teams such as IT, Marketing, Finance, HR, Advisory Services, software, marketplace, outreach, data analysis, and customer service to develop efficiencies to meet program needs.
- Ensure compliance with all contract and program requirements.
- Coordinate day-to-day aspects of projects including quality of work product, client communications, partner communications, scheduling, and utilizing internal and external delivery team members to deliver results.
- Establish and maintain a professional rapport with clients and partners, including identifying and anticipating needs and proposing solutions.
- Promptly and accurately address client concerns to assure problem resolution and promote long-term productive relationships.
- Coordinate with client, delivery team members, and industry partners to identify program challenges and opportunities for improvement.
- Collaboratively develop, present, and implement recommendations to enhance go-to-market strategies and operational efficiencies.
- Facilitate effective change management.
- Recommend and implement innovative program improvements with a focus on being nimble and flexible to meet client and customer needs.
- Balance innovation with risk management.
- Bring a positive, action-oriented attitude to the workplace.
Benefits
- Three weeks of paid vacation annually
- Paid holidays
- 401(k) retirement plan with employer match
- Medical, dental, and vision coverage
- Parental leave
- Employee assistance program
- Commuter benefits
- Additional supplemental offerings
