IT Support Engineer Tier 1
REST SolutionPhilippines
Posted December 12, 2025
Full Time
About the Company
REST Solution provides comprehensive outsourced IT support and managed services, helping businesses scale by streamlining operations, reducing downtime, and boosting productivity. Their portfolio includes 24/7 IT helpdesk, NOC monitoring, cloud and infrastructure services, IT governance, and consulting, delivered by a team of seasoned engineers. The company distinguishes itself through a customer‑centric approach that goes beyond basic support, proactively aligning technology solutions with clients’ strategic goals. With round‑the‑clock coverage and a focus on operational excellence, REST Solution empowers organizations to maintain high availability and secure, efficient IT environments.
Job Description
Provide first level support to end-users through diagnosing or troubleshooting problems and implementing corrective action either remotely through the phone, remote connectivity or collaborating with IT contacts on site.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Diploma or a related field (or equivalent work experience)
- Experience in end users support and support on IT Infrastructure
- Experience in supporting Windows-based systems, including servers and clients
- Experience in Windows Server administration, Active Directory, Group Policy, M365 and other tools
- Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
- Experience in diagnosing and resolving hardware and software issues
- Familiarity with virtualization technologies (e.g., Hyper-V, VMware) and cloud platforms (e.g., Azure, AWS)
- Familiarity with firewall, switching, access point
- Excellent communication skills to collaborate effectively with team members and provide technical support to clients