Retention Express delivers a comprehensive customer experience management platform tailored for membership and subscription-based businesses. By aggregating customer data across all touchpoints, the platform provides real‑time insights that drive operational efficiencies and targeted retention strategies, reducing churn and revenue leakage from failed payments. The company partners with owners and operators of all sizes—including large private‑equity‑backed firms—to offer flexible, cloud‑based call center, UcaaS, and CcaaS solutions that scale with growth. Its distinctive value lies in combining data‑driven analytics with outsourced support to maximize ROI and enhance customer satisfaction, ultimately increasing company value.
Open Positions
Customer Retention Specialist (Tier 1)
College degree preferred, 2+ years of customer service experience, and strong problem-solving skills
AI Solutions Account Executive
2-5 years of experience in SaaS sales, telecom, CCaaS, or BPO environments. Proven ability to build and manage a sales pipeline, close deals, and hit or exceed sales targets. Strong understanding of subscription-based business models, customer experience, and data and technical solutions