Customer Retention Specialist (Tier 1)

As a Tier 1 Customer Retention Specialist, you will be responsible for preserving and enhancing customer relationships, handling complex billing inquiries, and facilitating refunds for a leading BPO contact support center specializing in retention solutions for membership and subscription-driven businesses.

Requirements

• College degree preferred
• Proven experience in customer service
• Excellent communication skills
• Proficiency in customer support software, POS systems, and other various tech stack tools
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Reliable, accountable, and own up to mistakes

Benefits

• Paid Time Off
• Health Insurance
• 401k Matching
• Retirement Plan
• Life Insurance