Customer Retention Representative

The Customer Retention Representative is responsible for engaging with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions that reinforce the value of our services.

Requirements

• 1-2 years of experience in customer retention, sales, or customer service
• Strong persuasion, negotiation, and problem-solving skills
• Ability to handle escalated customer concerns and deliver effective solutions
• Comfort working in a performance-driven environment with incentive-based earnings
• Proven ability to maintain professionalism and empathy in high-pressure situations
• Time management skills and ability to adhere to schedules reliably
• Proficiency in utilizing customer relationship management (CRM) tools and tracking systems
• Ability to effectively make outbound calls, take inbound calls using a dialer and or manually
• Ability to use computer systems to navigate collections database effectively
• Effectively use skills and tools to locate, contact and resolve delinquent debts

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Professional and Personal Growth
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility