The Customer Retention Representative is responsible for engaging with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions that reinforce the value of our services.
Requirements
- 1-2 years of experience in customer retention, sales, or customer service
- Strong persuasion, negotiation, and problem-solving skills
- Ability to handle escalated customer concerns and deliver effective solutions
- Comfort working in a performance-driven environment with incentive-based earnings
- Proven ability to maintain professionalism and empathy in high-pressure situations
- Time management skills and ability to adhere to schedules reliably
- Proficiency in utilizing customer relationship management (CRM) tools and tracking systems
- Ability to effectively make outbound calls, take inbound calls using a dialer and or manually
- Ability to use computer systems to navigate collections database effectively
- Effectively use skills and tools to locate, contact and resolve delinquent debts
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility