Billing Oversight Customer Success Manager – RethinkBH

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform provides clinical tools, staff training and practice management for private ABA service providers. The Customer Success Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism.

Requirements

• Meet and proactively drive to exceed quarterly and annual retention targets.
• Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs.
• Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services.
• Oversee account metrics to anticipate customer issues and concerns.
• Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment.
• Resolve customer issues in an efficient, timely, and practical manner.
• Serve as a customer advocate internally to ensure support tickets are being addressed quickly.
• Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns.
• Collaborate with the product team on identifying future product development priorities to drive account growth.
• Manage customer satisfaction surveys and responses.
• Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.
• Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.
• Use Teams to conduct effective online meetings.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance