Customer Success Manager - RethinkBH

Rethink is seeking a Customer Success Manager to drive customer retention and account growth with small and mid-sized behavioral health practices focused on ABA treatment. The ideal candidate will have experience in ABA medical billing and operations, and be comfortable learning new technologies.

Requirements

• Meet and proactively drive to exceed quarterly and annual retention targets.
• Identify account growth opportunities and work closely with practice owners to showcase how Rethink's solution can support clinical and business needs.
• Develop and maintain an exceptional knowledge of Rethink's behavioral health solution and RCM services.
• Oversee account metrics to anticipate customer issues and concerns.
• Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs.
• Resolve customer issues in an efficient and practical manner.
• Serve as a customer advocate internally to ensure support tickets are being addressed quickly.
• Collaborate with the product team on identifying future product development priorities to drive account growth.
• Manage customer satisfaction surveys and responses.
• Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.
• Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.
• Use Teams to conduct effective online meetings.

Benefits

• Generous health, dental & vision benefits package
• Paid time off
• 11 Paid Holidays
• 401k + matching
• Parental leave
• Professional development assistance