Customer Engagement Manager
RethinkFirstOrlando, Florida, United States
Posted March 31, 2026
Full Time
About the Company
RethinkFirst is a company that provides scalable, evidence-based autism treatment training tools and caregiver supports to an underserved population.
Job Description
RethinkFirst is seeking a Customer Engagement Manager to lead the creation and management of behavior-based campaigns in Gainsight, focused on customer engagement, retention, and lifecycle management.
Requirements
- Extensive hands-on experience with the Gainsight platform, including Journeys, Playbooks, Health Scores, NPS, and CTAs
- Strong understanding of customer success workflows and how to apply them within the Gainsight platform
- Proven experience in creating, executing, and optimizing behavior-driven campaigns in customer success, marketing, or product management
Benefits
- Generous health, dental, & vision benefits package
- Flexible paid time off
- 11 paid company holidays
- 401k + matching
- Parental leave
