Hospitality Assistant - Bank

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Cedars Village. This is a Bank position to cover holiday and sickness. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

Requirements

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Benefits

• Health and wellness programs
• Employee assistance program
• Employee recognition programs
• Professional development opportunities
• Paid time off