Revelator is a leading provider of business solutions for the music industry. The Training & Enablement Manager is responsible for ensuring that customers and internal teams have the knowledge and confidence to use the platform. The role designs and delivers scalable learning experiences and builds structured certification programs.
Requirements
- Design and deliver structured training programs for new customers during onboarding.
- Build scalable training formats including live training sessions, recorded/self-serve learning modules and courses, and training playbooks and guides.
- Customize training based on customer segment, product usage, business model, and user roles.
- Partner with Customer Success, Onboarding, Support, and Product teams to ensure training supports customer milestones.
- Provide retraining when customers expand teams, adopt new features, or require additional support.
- Design onboarding training programs for new employees across Customer Success, Support, Distribution/Operations, Sales, and all other teams.
- Maintain internal training documentation and onboarding materials.
- Run periodic refresher sessions to keep teams aligned with product updates.
- Work closely with Product teams to prepare training materials ahead of feature releases.
- Build and maintain a structured certification program for both internal teams and customers.
- Define certification paths for different roles.
- Create certification assessments including quizzes, scenario-based exercises, and practical assignments.
- Track certification completion and renewal cycles.
- Act as the owner of the company’s knowledge ecosystem.
- Ensure documentation remains accurate, structured, and current.
- Establish a process to update knowledge following product releases, feature changes, and workflow updates.
- Identify knowledge gaps based on support tickets, customer questions, and internal feedback.
- Work closely with Product, Support, and CX teams to maintain a single source of truth for product knowledge.
- Measure the effectiveness of training programs through product adoption metrics, support ticket trends, training completion rates, and customer feedback.
- Identify areas where additional enablement can improve outcomes.
- Continuously improve training programs based on data and feedback.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
