Manager, Customer Success
RevolutionPartsTempe, Arizona, United States
Posted May 6, 2026
Full Time
About the Company
RevolutionParts, headquartered in Phoenix, Arizona, delivers an enterprise‑ready e‑commerce platform that powers over $625 million in annual auto‑parts sales across North America. Founded in 2014, the company enables dealers and parts sellers to reach millions of buyers through dealership sites, dedicated web stores, and marketplaces such as Amazon and eBay, while streamlining shipping, reducing obsolescence, and cutting operating costs. Its suite of tools—including advanced inventory management, cross‑channel fulfillment, and targeted marketing services—delivers higher customer satisfaction and lower overhead. RevolutionParts positions itself not just as a software provider but as a strategic partner, offering dedicated onboarding, ongoing support, and continuous innovation to help sellers thrive in a competitive market.
Job Description
RevolutionParts is seeking a Manager, Customer Success to drive team performance, ensure standardized processes, and lead a team of Customer Success Managers. The ideal candidate will have 5+ years of enterprise account management experience, 3+ years of leadership experience, and a strong understanding of eCommerce and Digital Marketing ecosystems.
Requirements
- Combined background of post-sale and sales experience
- B.A. in Business, Marketing, Communication or a related field
- 5+ years of enterprise account management experience
- 3+ years’ experience in leading customer-facing teams
- Proven track record of improving customer retention through structured, data driven engagement strategies
- Strong understanding of eCommerce and Digital Marketing ecosystems
- Excellent communication, organization, interpersonal, and writing skills
- Proven ability to multi-task and interact with a large number of demanding customers
Benefits
- Competitive compensation
- Career development
- Benefits
- 401K match
- Parental leave
