Client Care Representative

The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive experience.

Requirements

• Provide customer focused attitude and actions
• Handle a high volume of emails
• Communicate clearly, timely, and positively with clients
• Good communication skills and interpersonal skills
• Professional attitude, and able to maintain composure in urgent or confrontational situations
• Work as liaison between client and staff members
• Effective critical thinking, problem solving and decision-making skills
• Process and run reports per client request with the ability to communicate all designated reports
• Display strong organization/time management skills
• Work independently and must be multi-task oriented
• Maintains database
• Develops and retains professional relationship with hospital staff
• Maintains confidentiality at all times (i.e., PHI HIPAA, and HITEC)
• Team player attitude
• Service as a backup for the Administrative Support Specialist (i.e., Main Line Overflow)