This position is responsible for assisting The WellFund Director with overseeing staff onboarding and training, performance metrics reporting, and overall management of The WellFund.
Requirements
- Keep any and all procedures updated
- Arrange for the training of new employees and continuous training of current staff
- Counsel staff with productivity issues
- Appraise employee performance
- Providing ongoing coaching and counseling
- Communicating expectations
- Resolve issues escalated by RevOne Companies staff
- Identify workflow/process inefficiencies. Develop and implement workflow/process improvements
- Meet deadlines for account review and performance tracking based on requests from senior management
- Good communication skills and interpersonal skills
- Ability to learn quickly and navigate effectively through multiple systems
- Professional attitude and able to maintain composure in urgent or confrontational situations
- Effective critical thinking, problem solving, and decision-making skills
- Process and run reports with the ability to communicate all designated reports
- Display strong organization/time management skills
- Work independently and must be multi-task oriented
- Team player attitude
- Possess a thorough understanding of RevOne Companies employee handbook as well as policies & procedures surrounding all related functions and systems
- Disposition management and reporting for all RevOne companies
- Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
- Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
- Works in collaboration with other departmental associates to ensure the continued success of RevOne Companies
- Initiates behavior changes, as necessary, based upon performance feedback
- Accepts responsibility for own actions while taking ownership of departmental outcomes
- Resolves client/patient complaints by investigating problems, developing solutions, and making recommendations to management
- Traveling to client locations as needed