The WellFund Assistant Manager

This position is responsible for assisting The WellFund Director with overseeing staff onboarding and training, performance metrics reporting, and overall management of The WellFund.

Requirements

• Keep any and all procedures updated
• Arrange for the training of new employees and continuous training of current staff
• Counsel staff with productivity issues
• Appraise employee performance
• Providing ongoing coaching and counseling
• Communicating expectations
• Resolve issues escalated by RevOne Companies staff
• Identify workflow/process inefficiencies. Develop and implement workflow/process improvements
• Meet deadlines for account review and performance tracking based on requests from senior management
• Good communication skills and interpersonal skills
• Ability to learn quickly and navigate effectively through multiple systems
• Professional attitude and able to maintain composure in urgent or confrontational situations
• Effective critical thinking, problem solving, and decision-making skills
• Process and run reports with the ability to communicate all designated reports
• Display strong organization/time management skills
• Work independently and must be multi-task oriented
• Team player attitude
• Possess a thorough understanding of RevOne Companies employee handbook as well as policies & procedures surrounding all related functions and systems
• Disposition management and reporting for all RevOne companies
• Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
• Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
• Works in collaboration with other departmental associates to ensure the continued success of RevOne Companies
• Initiates behavior changes, as necessary, based upon performance feedback
• Accepts responsibility for own actions while taking ownership of departmental outcomes
• Resolves client/patient complaints by investigating problems, developing solutions, and making recommendations to management
• Traveling to client locations as needed