Enterprise Customer Success Manager

Rewind is a service that protects the critical data that powers businesses of all sizes. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50).

Requirements

• 4+ years of experience in Customer Success, Implementation, Account Management, or a related role within a B2B SaaS environment
• A builder’s mindset with the ability to create structure, processes, and playbooks from the ground up with minimal oversight
• Strong agentic fluency
• Experience managing a renewable book of business in a SaaS company
• Proven ability to manage enterprise accounts with multiple stakeholders
• Excellent relationship-building skills, with the ability to engage both operational and executive audiences
• A data-informed approach to managing customer health, retention, and growth
• Ability to collaborate cross-functionally with Sales, Product, Engineering, and Marketing teams
• A proactive, ownership-driven mindset with strong accountability and follow-through

Benefits

• Flexible work hours
• Employee stock options
• Health benefits
• 3 weeks vacation
• 7 life leave days
• 2 Level Up days for professional development
• 1 volunteer day
• Summer Fridays and office closed during the holiday break in December
• Paid parental leave
• $2000/year wellness/home office allowance
• $5000/year professional development allowance