Technical Representative II
RheemTexas, United States
Posted March 16, 2026
Full Time
About the Company
Rheem, founded in 1925, is a leading manufacturer of heating, cooling, water heating, pool/spa heating, and commercial refrigeration products. Headquartered in Atlanta with an international presence in 14 countries, Rheem offers premium brands such as Rheem, Raypak, and Ruud, known for their quality and innovation. The company's Heat Transfer Products Group (HTPG) division includes additional commercial refrigeration brands like Russell and Witt. With a focus on manufacturing and engineering excellence, Rheem stands out in the industry through its comprehensive product range and commitment to customer satisfaction.
Job Description
The Technical Representative II provides product technical training and support to distributors, contractors, and manufacturer's rep agencies in the proper application, installation, operation, and service of products, emphasizing best product reliability and highest customer satisfaction.
Requirements
- Develops in-depth knowledge of Rheem family products
- Provides factory expertise to encourage best product reliability and highest customer satisfaction
- Creates and delivers agency, distributor, and contractor training development
- Meets and interfaces with assigned distributors on a regular basis to drive relationships
- Provides remote technical support regarding routine product installation and service issues
- Drives attendance to company education programs through needs assessment and continuous customer engagement
- Partners with specifying engineers to provide detailed analysis and training on product functionality and application
- Conducts investigations related to insurance or warranty claims when directed by regional sales manager
- Maintains accurate records and prepares detailed reports on any recommendation or design change recommended
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Plan
- Paid Time Off
