Print Support Specialist
RicohIowa, United States
Posted April 1, 2026
Full Time
About the Company
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.
Job Description
The Field Representative II provides daily support, service, repair, and ensures ongoing availability of RICOH-managed devices within a designated geographic territory. The role responds to customer service requests, device alerts, technical support needs, and training requirements with a strong focus on customer experience.
Requirements
- High School Diploma (or equivalent)
- IT Help Desk Support experience (application & hardware support) preferred
- Technical training and certifications; HP certifications strongly preferred
- Completion of Ricoh Learning Institute coursework within the timeframe set by management
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments
- Augment your education with team member tuition assistance programs
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development