Retention Strategist - DTC eCommerce (US-Based, Remote) Full-Time

Retention Strategist - DTC eCommerce job at Right Hook Digital. The role involves owning the lifecycle strategy for a portfolio of 6-8 DTC brands, diagnosing account health, identifying revenue opportunities, building the roadmap, and holding the client relationship.

Requirements

• 2+ years of hands-on Klaviyo experience managing DTC eCommerce accounts
• Proven track record of driving measurable retention results for real brands
• Strong commercial instinct and ability to think in revenue and profit
• Client-facing experience and ability to own the relationship, present strategy, and navigate difficult conversations
• Experience managing or directing a small team or pod
• Strong project management skills and ability to stay ahead of deadlines
• Excellent written and verbal communication skills
• SMS experience via Klaviyo or Postscript is a strong plus
• Familiarity with analytics tools beyond Klaviyo is a bonus

Benefits

• Base salary $75,000–$95,000 depending on experience
• A dedicated execution pod so you can stay focused on strategy
• Access to industry-leading tools
• Monthly training and account reviews with top DTC marketers and retention practitioners
• Real upward mobility and promotion from within
• A tight-knit team of eCommerce marketers and entrepreneurs