Retention Strategist - DTC eCommerce (Australia, Remote) Full-Time

Join an elite eCommerce Growth Agency with a strong culture and real progression path as a Retention Strategist. You'll work with elite DTC brands across North America and Australia, improving LTV, repeat demand, and customer value through lifecycle marketing.

Requirements

• 2+ years hands-on eCommerce Email/SMS experience
• 2+ years inside Klaviyo (flows, segmentation, deliverability, testing)
• Proven results increasing LTV, repeat rate, or flow revenue contribution
• Experience managing lists of 50k–100k+
• Ability to analyze cohorts, retention curves, and order behavior
• Strong ability to brief copy/design clearly
• Superior communication — written & verbal
• Strong prioritization and ability to manage multiple accounts
• Calm, mature, coachable, accountable
• Team player (we elevate one another)

Benefits

• Competitive base salary $85k–$100k (depending on experience)
• Work with fast-growth DTC brands across multiple verticals
• Access to elite training, internal playbooks, and coaching
• Clear progression path: Strategist → Senior → Lead
• Support team including email specialists, designers, copywriters & Growth Strategists
• Opportunity to help shape the future of the Retention Department
• Remote-first, global team environment