Patient Navigator

The Navigator will provide patient support and navigation through outbound and inbound video and telephonic communication. The ideal candidate will be able to empathetically work with patients, problem-solve, and handle inquiries. Patient health and satisfaction are at the core of every Navigator’s decisions and behaviors.

Requirements

• Coordinate incoming patient episodes to ensure patients are assessed by the RightSite Health ER doctor for non-emergency conditions
• Find in-network, non-emergency providers and schedule round-trip, non-ambulance transportation for patients without reliable transportation
• Complete follow-up calls with patients to ensure that they received necessary treatment, identify psycho-social needs, and connect patients to appropriate community resources
• Accurately document all patient activity using the RightSite Connect EMR system
• Participate in ongoing RightSite Health patient communication training, integrate new skills, and modify patient/partner interactions based on QA feedback

Benefits

• Market competitive healthcare coverage, including medical, dental, and vision
• 401(k)
• Flexible PTO policy designed to create a work/life balance
• Supportive and inclusive work environment
• Significant professional growth opportunities, including the ability to complete practicum and internship hours for Social Work and Counseling programs