Patient Navigator (Austin)

Patient Navigator position at RightSite Health in Austin, Texas. Navigator provides patient support and navigation through video and telephonic communication. Must have experience in case management, social work, health education, or patient navigation, and have strong interpersonal skills and ability to adapt to changing situations. Competitive pay and benefits, including healthcare coverage, 401(k), and flexible PTO policy.

Requirements

• Coordinate incoming patient episodes to ensure patients are assessed by the RightSite Health ER doctor for non-emergency conditions
• Find in-network, non-emergency providers and schedule round-trip, non-ambulance transportation for patients without reliable transportation
• Complete follow-up calls with patients to ensure that they received necessary treatment, identify psycho-social needs, and connect patients to appropriate community resources
• Accurately document all patient activity using the RightSite Connect EMR system
• Participate in ongoing RightSite Health patient communication training, integrate new skills, and modify patient/partner interactions based on QA feedback

Benefits

• Market competitive healthcare coverage, including medical, dental, and vision
• 401(k)
• Flexible PTO policy designed to create a work/life balance
• Supportive and inclusive work environment
• Significant professional growth opportunities, including the ability to complete practicum and internship hours for Social Work and Counseling programs