Director Client Success, PBM

The Director, Client Success will lead Rightway's growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business and will be responsible for the overall retention, satisfaction, and growth of the book of business.

Requirements

• 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations
• Minimum 4+ years of experience in the healthcare, PBM, or benefits industry
• Bachelor's Degree required, PharmD preferred
• Experience leading and developing teams working with complex PBM products
• Operational excellence and ability to work cross-functionally
• Has had primary ownership in strategic PBM account relationships for a sustained period
• Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical/nuanced PBM information in an accessible and understandable manner
• Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished
• Relationship-oriented, with a high degree of comfort managing external PBM stakeholders
• Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations
• Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset
• Bias towards action
• Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)

Benefits

• 401k Matching
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance