The Director, Client Success will lead Rightway's growing Client Success (CS) team within the Pharmacy Benefit Management (PBM) line of business. This person will work closely with Commercial Sales, Implementation, Service Delivery, Product, Marketing, and others to meet client needs and ensure maximum impact and effectiveness of the CS function within PBM.
Requirements
- 8+ years of relevant experience in client management, consulting (strategy, healthcare, benefits), or operations
- Minimum 4+ years of experience in the healthcare, PBM, or benefits industry
- Bachelor's Degree required, PharmD preferred
- Experience leading and developing teams working with complex PBM products
- Operational excellence and ability to work cross-functionally
- Has had primary ownership in strategic PBM account relationships for a sustained period
- Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form
- Ability to juggle several high-priority PBM initiatives at once and continuously reprioritize to ensure the most impactful work is accomplished
- Relationship-oriented, with a high degree of comfort managing external PBM stakeholders
- Adept at presenting in large groups, both in-person and virtually, and managing challenging or escalated PBM client situations
- Comfortable with ambiguity and motivated to solve complex PBM problems with a creative, can-do mindset
- Bias towards action
- Advanced skills in MS Office and/or Google Suite and Salesforce (or other CRM)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
