Team Lead, Command Center

Role Overview

The Team Lead, Command Center will provide exceptional remote-based support for mission-critical applications as part of our global Application Managed Services support team. The position has the responsibility for researching, troubleshooting, and supporting multiple application modules for our global clients.

What You Will Do

Evaluate complex customer issues, develop an action plan to resolve issues, replicate reported issues, provide new or modified application configuration, advise junior coworkers, recommend changes to training, identify opportunities for process improvements and automation, and thoroughly document change requests.

Why It Might Be a Fit

This role requires a strong ability to multitask, manage competing priorities, and work in a 24x7 environment. The ideal candidate will have a blend of functional and technical development skills, with deep understanding of business processes supported by the PeopleSoft application, and experience developing custom solutions.

Requirements

• Minimum of 5-6 years relevant hands-on experience as a consultant or production support provider
• A track record of successful roles in several implementation or upgrade projects, or as a production support provider
• Deep working knowledge and understanding of support business processes
• Broad expertise in applications (SAP, Oracle, Microsoft,...)
• Strong verbal and written communication skills, with the ability to tactfully resolve conflict
• Ability to be persuasive and influence customer relationships in a positive direction
• Ability to multitask, managing competing priorities and administrative tasks
• Exposure on ServiceNow application
• Flexibility to work in a 24x7 environment
• Able to act as a mentor for the team
• Strong capability to read, write, and speak English
• Exceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels within the organization
• Well-developed presentation and communication skills
• Foster a collaborative, supportive, and 'team first' work style
• Ability to accept change, and scale appropriately with a rapidly growing business
• Ethical, with highest standards of integrity and accountability

Benefits

• Compensation
• Bonuses
• Benefits