Team Lead
TaskUsNavi Mumbai, Maharashtra, India
Posted July 5, 2023
Full Time
About the Company
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
Job Description
We are looking for a Team Leader to manage Remote Assistance Specialists and ensure they deliver on Service Level Agreement (SLA) and Key Performance Indicators (KPIs). The ideal candidate has 1+ year of relevant experience, manages at least 10+ teammates, and has experience in customer support roles.
Requirements
- At least 1 year of relevant Team Leader experience in international BPO
- Experience in managing at least 10+ teammates
- Experience in customer support roles, including phone, email, and live chat
- Ability to work different/rotational shifts
- Strong leadership and coaching skills
- Ability to train and develop team members
Benefits
- Competitive salary
- Opportunity for growth and professional development
- Collaborative and inclusive work environment