Team Lead

We are looking for a Team Leader to manage Remote Assistance Specialists and ensure they deliver on Service Level Agreement (SLA) and Key Performance Indicators (KPIs). The ideal candidate has 1+ year of relevant experience, manages at least 10+ teammates, and has experience in customer support roles.

Requirements

• At least 1 year of relevant Team Leader experience in international BPO
• Experience in managing at least 10+ teammates
• Experience in customer support roles, including phone, email, and live chat
• Ability to work different/rotational shifts
• Strong leadership and coaching skills
• Ability to train and develop team members

Benefits

• Competitive salary
• Opportunity for growth and professional development
• Collaborative and inclusive work environment