Customer Advocacy Specialist

We are seeking a Customer Advocacy Specialist to join our world-class customer advocacy team. This role is critical in identifying, engaging with, and leveraging RingCentral customer advocates to help them move through the customer journey, influence bookings, deepen loyalty, and grow brand awareness.

Requirements

• Bachelor’s degree and 1+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role
• Customer-first mentality, including being able to identify, craft and articulate the value propositions of the program to customers
• Demonstrated success delivering revenue-generating and impactful customer advocacy programs
• Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program