Customer Advocacy Specialist

Join Progress as a Customer Advocacy Specialist and help propel business forward by building and managing customer relationships, developing advocacy programs, and collaborating with cross-functional teams. Learn more about our company culture and values.

Requirements

• 2–4 years of experience in customer marketing, advocacy, or community engagement, preferably in B2B software or technology.
• Strong storytelling and interviewing skills with the ability to distill complex technical content into clear, engaging narratives.
• Excellent written and verbal communication skills.
• Ability to take initiative when an opportunity presents itself.
• Highly organized, self-motivated, and comfortable working in a fast-paced, cross-functional environment.
• Proven ability to build relationships with technical and business stakeholders.
• Experience with CRM and advocacy platforms (e.g., Salesforce, ReferenceEdge, Point of Reference, Influitive).
• Familiarity with infrastructure management products is a plus.

Benefits

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment
• Vacation, Family, and Health
• 30 days of earned leave
• Extra day off for birthday
• Leaves like marriage leave, casual leave, maternity leave, and paternity leave
• Premium Group Medical Insurance
• Personal accident insurance coverage
• Life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans