RingCentral is looking for a Director of AI, Professional Services to lead the strategic and operational leadership of the technical delivery teams, drive AI strategy, and align with the enterprise roadmap and go-to-market approach.
Requirements
- 7+ years background in running a Professional Services practice, business or overall team.
- Leadership Experience: Proven successful track record running a P&L business.
- Strategic Thinking: Demonstrated expertise in developing and implementing long-term product strategies, particularly for Contact Center services.
- Operational Management: Strong background in managing operational aspects of Professional Services and Contact Center delivery teams.
- Technical Proficiency: Expert-level knowledge in UCaaS and CCaaS technologies, including IVR systems, email integrations, API integrations with CRM, and call flow design.
- Project Management: Experience in overseeing the planning, design, and implementation of Contact Center projects, including the creation and review of Business Requirements Documents (BRDs).
- Customer Focus: Proven track record of delivering exceptional client service and fostering a customer-centric culture.
- Business Acumen: Understanding and management of key Professional Services metrics (revenue, margin, billable utilization).
- Partnership Development: Ability to support the development of a scalable partner ecosystem to enhance delivery capacity.
- Innovation & Continuous Improvement: Experience in innovating delivery models to reduce costs and improve customer experience.
- Contracting & Negotiation: Experience in creating and managing Statements of Work (SOWs) and utilizing contract negotiation and conflict management skills.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
