Quality Intelligence Analyst

We're RingCentral, the $2 billion global leader in cloud-based communications and collaboration software, and we're looking for a Quality Intelligence Analyst to join our team. As a Quality Intelligence Analyst, you'll be responsible for assessing and monitoring the quality of interactions and transactions, conducting coaching and certification, and participating in process improvement. You'll work closely with the Operations and Training teams to ensure that our QA processes are effective and efficient. This role requires a proactive individual who can identify gaps and challenges in current QA processes and strategize and execute improvements to elevate overall business performance.

Requirements

• 2+ years of experience in a QA or similar role, preferably in a BPO or contact center setting
• Proficient in Excel, data management, and generating reports
• No minimum educational qualifications required (High school graduates are welcome to apply) as long as the desired skills are met

Benefits

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs