Quality Intelligence Analyst | Technical Support

We're looking for a Quality Intelligence Analyst to maintain world-class customer service standards through systematic quality monitoring, analysis, and coaching.

Requirements

• Conduct transaction monitoring across voice, email, and chat channels
• Evaluate interactions against quality scorecards and compliance standards
• Identify trends and patterns in service delivery through systematic review

Benefits

• Well-coordinated professional team
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth
• Additional Health and Life Insurance Package
• Employee Assistance Program
• 25 vacation days
• 102,26 EUR/200 BGN Digital Food Vouchers
• 61, 36 EUR/120 BGN Gross as part of the salary for Working Expenses Allowance