Real Time Analyst (Pooling)
RingCentralManila, Philippines
Posted January 26, 2026
Full Time
About the Company
RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. RingCentral is headquartered in Belmont, California, and has offices around the world.
Job Description
We're currently looking for a Real Time Analyst to support us, RingCentral. To succeed in this role, you must have experience in intraday management, root cause analysis, contingency mitigation, crisis liaison, and real time logistics.
Requirements
- 2+ yrs minimum workforce management experience
- 2+ yrs minimum extensive background in real-time and queue management
- 2+ yrs minimum working knowledge of ACD, Workforce scheduling and forecasting tools
- Highly proficient in using Microsoft Excel (VBA and Macros)
- Bachelor’s degree in a related field
Benefits
- Flexible work arrangement (Hybrid Set Up)
- Comprehensive HMO package (medical and dental)
- Personal Time Off Leaves
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs
