Real Time Analyst
Ubiquity Global Services, Inc.Bacolod, Philippines
Posted April 9, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
The Real-Time Operations Analyst is responsible for monitoring and analyzing staff resources and call handling in real-time, maintaining optimal service levels and occupancy, and making decisions to correct related issues. The role requires strong communication and analytical skills, as well as the ability to work on graveyard shifts.
Requirements
- At least 1-2 years of Real Time Analyst experience under Workforce Management in BPO industry
- Ability to communicate call center data and performance to all levels of employees
- Ability to create reports in Excel and multitask