Salesforce - Sustaining Engineer

We are seeking an experienced Tier 3 Support Engineer to provide advanced troubleshooting and customer support for a quoting software product built on Salesforce. This role focuses on resolving complex production issues, ensuring system stability, and delivering high-quality support to customers and internal stakeholders.

Requirements

• 5+ years of experience in technical support, application support, or a related role
• Strong experience troubleshooting Salesforce environments (Lightning, data models, configurations)
• Experience diagnosing API and integration issues (REST/SOAP, JSON)
• Ability to analyze logs, system errors, and performance issues across distributed systems
• Familiarity with version control and release processes (read-only / support perspective)
• Strong analytical and problem-solving skills

Benefits

• Competitive salary
• Medical insurance
• Paid time off
• Retirement plan
• Relocation assistance