Senior Business Analyst
RingCentralManila, Philippines
Posted July 26, 2025
Full Time
About the Company
RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. RingCentral is headquartered in Belmont, California, and has offices around the world.
Job Description
We are looking for a Senior Business Analyst to join our team at Acquire BPO in Manila, Philippines. The successful candidate will play a critical role in transforming support data into actionable insights, driving strategic decisions, and improving the overall customer support experience. As a Senior Business Analyst, you will work cross-functionally with Support Org, Customer Experience, ProServ, and Sales to analyze trends, identify areas of improvement, and support key initiatives through high-impact reporting and storytelling.
Requirements
- 4+ years of experience in Business Analysis, Data Analytics, or a similar role, preferably within a Support or Customer Experience function
- Advanced proficiency with Tableau & Excel for data visualization and dashboard development
- Strong experience working with Salesforce (SFDC) data, objects, and reporting structures
- Proven ability to work with large, complex datasets using SQL or equivalent querying tools
Benefits
- Comprehensive HMO package (medical and dental)
- Paid time off and paid sick leave
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs