Senior Business Analyst
RingCentralManila, Philippines
Posted August 20, 2025
Full Time
About the Company
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions.
Job Description
We are looking for a Senior Business Analyst to join our WFM Reporting and Analytics team at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account. The role will involve analyzing workforce management data to drive strategic decisions and improve customer support experience.
Requirements
- 4+ years in Workforce Management, Business Analysis, or Data Analytics, preferably within contact center or customer support environments
- Advanced WFM knowledge including forecasting methodologies, scheduling optimization, real-time management, and capacity planning principles
- Strong analytical skills including statistical analysis, regression modeling, change point detection, and anomaly identification in workforce data
- Knowledge of contact center KPIs including service levels, ASA, AHT, occupancy, shrinkage, schedule adherence, and agent utilization
Benefits
- Comprehensive HMO package (medical and dental)
- Paid time off and paid sick leave
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs