Technical Account Manager

Riskified is seeking a Technical Account Manager to assist clients in scaling up the technical aspects of their Riskified services, and to collaborate with various departments to ensure a seamless product life cycle.

Requirements

• 4 or more years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or Technical Project Manager role, working with enterprise customers.
• Strong client facing experience with excellent communication and project management skills, comfortable working with both technical and business stakeholders.
• Solid technical background, including experience troubleshooting production issues, reviewing logs, querying databases, and reading code.
• Hands on experience with SQL and working with databases.
• Experience with API integrations and confidence working with technical documentation and source code.
• Ability to navigate complex, multi layered technical challenges while maintaining strong internal and external relationships.
• Experience working cross functionally with R&D, Product, Sales, and Account Management teams in a global environment.
• Proactive mindset and strong ownership
• Excellent written and spoken English
• Strong experience with Shopify is a significant advantage, especially hands on familiarity with Shopify integrations, APIs, and platform limitations.
• Experience in E-commerce, payments or FinTech - an advantage.

Benefits

• Equity for all employees
• Private medical insurance
• Extra time off for parents and caregivers
• Commuter and parking benefits
• Team events
• Fully-stocked kitchen
• Lunch stipend
• Happy hours
• Yoga, pilates, functional training, basketball, soccer
• Wide-ranging opportunities to volunteer and make an impact
• Commitment to your professional development
• Riskified gifts and swag!