Riskified is seeking a Technical Account Manager to assist clients in scaling up the technical aspects of their Riskified services, and to collaborate with various departments to ensure a seamless product life cycle.
Requirements
- 4 or more years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or Technical Project Manager role, working with enterprise customers.
- Strong client facing experience with excellent communication and project management skills, comfortable working with both technical and business stakeholders.
- Solid technical background, including experience troubleshooting production issues, reviewing logs, querying databases, and reading code.
- Hands on experience with SQL and working with databases.
- Experience with API integrations and confidence working with technical documentation and source code.
- Ability to navigate complex, multi layered technical challenges while maintaining strong internal and external relationships.
- Experience working cross functionally with R&D, Product, Sales, and Account Management teams in a global environment.
- Proactive mindset and strong ownership
- Excellent written and spoken English
- Strong experience with Shopify is a significant advantage, especially hands on familiarity with Shopify integrations, APIs, and platform limitations.
- Experience in E-commerce, payments or FinTech - an advantage.
Benefits
- Equity for all employees
- Private medical insurance
- Extra time off for parents and caregivers
- Commuter and parking benefits
- Team events
- Fully-stocked kitchen
- Lunch stipend
- Happy hours
- Yoga, pilates, functional training, basketball, soccer
- Wide-ranging opportunities to volunteer and make an impact
- Commitment to your professional development
- Riskified gifts and swag!