Information Technology Tech I Temporary

River Valley Co-op is seeking an Information Technology Tech I to provide technical support and assist in the development and maintenance of IT systems. The ideal candidate will have an Associate's degree or equivalent work experience, proficiency in Windows and OS X, and experience with Microsoft Office and Google Suite.

Requirements

• Provide first-level technical support resources to aid in help desk, troubleshooting, maintenance, and training.
• Escalate issues to the appropriate contacts as needed.
• Interface with all teams to coordinate an expansion and evolution of our Point of Sale system capabilities.
• Establish onboarding and training programs.
• Assist with developing and maintaining documentation on IT systems.
• Perform preventative maintenance and repair of IT systems as needed.
• Assist with the configuration and deployment of desktop and laptop computers and peripherals.
• Triage issues with LAN/WAN networking issues to either the Director of Information Technology or the third-party support.
• Maintain the internal IT asset management system.
• Commit to working collaboratively using an IT trouble ticket system.
• Create documented Standard Operating Procedures (SOP's), best practices, and user guides.
• Assist in ensuring a current and accurate inventory of technology software, hardware, and resources, including helping to maintain a schedule for upgrades/replacement of critical hardware.
• Assist with the support and maintenance of the Point of Sale system and scales, including warranty replacements.
• Ability to be flexible in scheduling to meet the needs of maintenance windows and outages.
• Ability to effectively coordinate with third-party vendors as needed to resolve issues.
• Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other Co-op documents.
• Keep the workspace orderly and clean.
• Maintain a positive attitude.
• Attend and participate in team and storewide meetings.
• Perform other tasks assigned by the Director of Information Technology.

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term Disability
• Long-term Disability