Patient Operations Coordinator - Remote

We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service as the first contact for new Rivia Mind patients, discussing service offerings, coordinating patient/provider matching, and ensuring insurance eligibility.

Requirements

• High school diploma or equivalent
• 2+ years of customer service experience
• A minimum of 2 years of office administration/receptionist experience is required
• One year of medical office/healthcare operations experience preferred
• Knowledge of insurance verification processes and explanation of benefit coverage preferred
• HIPAA Compliance Knowledge
• Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce)

Benefits

• Comprehensive Benefits to Support Your Well-being
• Health & Wellness: Medical Coverage, Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
• Time Off & Flexibility: Front-Loaded Paid Time Off (PTO), Observed Holidays & Annual Office Closure
• Financial Wellness: Competitive Pay, 401(k) Retirement Plan and employer match, Employee Referral Program
• Professional Development: Professional Development Stipend after 1st Work Anniversary, Paid Professional Development Days after 1st Work Anniversary, Learning & Development Resources
• Additional Benefits: Short-Term & Long-Term Disability, Group Life/AD&D Insurance, Employee Assistance Program (EAP), Voluntary Benefits, Quarterly Wellness Activities