Customer Success Manager - Benelux

Road empowers companies across the EV ecosystem with technology and services to grow and deliver seamless charging experiences. We're looking for a Dutch-speaking Customer Success Manager to join our team and ensure customers and partners experience the full value of our platform.

Requirements

• 3-5 years of experience in customer success or account management, preferably in SaaS or the EV sector.
• Fluency in Dutch and a good command of English (both written and spoken).
• Proven experience with customer retention, upselling, and satisfaction.
• Strong communication, relationship-building, and problem-solving skills.
• A passion for clean technology and contributing to sustainable transportation.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
• Ability to work collaboratively in a dynamic, fast-paced environment.

Benefits

• 8% Pension allowance paid monthly with the freedom to invest at your discretion;
• Fair-use holiday policy with more holiday days than most scale-up companies;
• All the technology and business tools to succeed;
• Daily varied and healthy food options for lunch provided by the company, and fruits and drinks available at the office.
• Drinks at our own Road bar;
• Personal training and development opportunities;
• Referral program;
• Travel reimbursement;
• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam;
• Diverse and creative colleagues from every corner of the world;
• SAR program: claim right linked to the value development of Road because success is best when shared.