Developer Support Technician - Remote (South Wales) - Night Shift

Rocket Science Group is looking for a Developer Support Technician to join their team, responsible for the day-to-day operations in their Mission Control Centre, monitoring live services, and ensuring optimal performance across all platforms.

Requirements

• Daily operations of the MCC, including monitoring live services, managing incident response, and ensuring optimal performance across all platforms.
• Responsible for customer requests and tickets within committed SLA response times, whilst delivering outstanding customer experience with clear and effective interpersonal communication.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime and impact on the player experience.

Benefits

• Private Pension via Salary Sacrifice
• Optional Private Medical, Dental, and Vision Coverage
• Enhanced Annual Leave
• Annual Research Credit
• Professional Development