Mainframe Support Engineer
Rocket SoftwareBengaluru, Karnataka, India • Pune, Maharashtra, India
Posted February 18, 2026
Full Time
About the Company
Rocket Software Inc. is a software company committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job Description
The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products.
Requirements
- Interact directly with various internal departments to facilitate customer request and trouble shoot product problems in a professional manner.
- Provide after-hours support to customers on a rotating basis utilizing the Customer Care After-Hour procedures.
- Actively participate in the escalation process fully documenting and aggressively pursuing solutions to critical issues.
Benefits
- Paid Time Off
- Retirement Plan
- Health Insurance