Assistant Manager
Rocky's Ace HardwareMassachusetts, United States
Posted March 15, 2026
Full Time
About the Company
Rocky's Ace Hardware is a family-owned retailer that has served New England and the broader Northeast for nearly a century. With 50 stores across Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio, and Florida, the chain blends the buying power and national brand of Ace Hardware with a local, neighborhood-store feel. Its product portfolio spans general hardware, paint, lawn-care, grilling, and contractor-grade supplies, while its staff-driven service model encourages expert guidance for DIY enthusiasts and professionals alike. The company’s enduring success stems from a commitment to quality selection, personalized customer support, and a culture that values community stewardship and employee growth.
Job Description
The Assistant Store Manager is responsible for overseeing daily retail operations, providing excellent customer service, and directing projects assigned by the Store Manager.
Requirements
- Open and close the store
- Safety and security, as assigned
- Training of store personnel
- Supervise in-store personnel
- Maintain accurate inventory
- General housekeeping
- Shop the competition monthly
- Participate and lead monthly store meetings
- Oversee inventory order placement
- Oversee inventory receiving and store stocking
- Achieve sales and productivity goals
- Maintain safe working condition of store equipment and fixtures
- Set a positive example by following company procedures
- Develop promotions to increase store traffic
- Ensure end-caps, cross merchandising, and feature displays are properly merchandised and maintained
- Demonstrate Helpful customer service
- Resolve customer claims and complaints
- Authorize refunds
- Work with weekly hot sheets and price adjustments
- Attend and assist with mandatory monthly store meetings