Customer Support Manager, APAC

Join Rogo, a generational company building Wall Street's first true AI analyst, as a Customer Support Manager in APAC. This is a unique opportunity to join a fast-growing company at a key inflection point, defining a new category of enterprise AI. You will balance day-to-day ticket management with process refinement, ensuring timely, high-quality support to demanding users. You will play a critical role in refining the systems and culture of a growing support organization, ensuring every client interaction reflects Rogo's commitment to precision, speed, and excellence.

Requirements

• 3+ years of experience in customer support or user operations within a B2B SaaS or technology environment.
• 1+ years of experience in a team lead or mentorship role within a fast-paced, high-volume support team.
• Proven ability to drive team performance through hands-on coaching, clear communication, and leading by example.
• Exceptional organizational and prioritization skills; thrives on creating structure and clarity.
• Demonstrated experience improving support processes for greater efficiency and quality.
• Analytical mindset with experience using data to inform operational decisions.
• A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence.