Merchant Success Manager

We are Rokt, a hyper-growth ecommerce leader. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. We are looking for a Merchant Success Manager to help merchants get value from Rokt product suites quickly and consistently.

Requirements

• Own Client Relationships: Serve as the primary point of contact for a portfolio of Rokt’s clients.
• Drive Client Growth: Develop and execute strategic plans for each account to increase engagement and revenue.
• Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance.
• Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients’ needs.
• Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients.

Benefits

• Become a shareholder.
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Catered lunch every day and healthy snacks in the office.
• Gym membership on us.
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London