Customer Success Manager - Merchant Success

Fulfil is seeking a Customer Success Manager - Merchant Success to join their team. The ideal candidate will have experience in a customer-facing or consulting role, preferably in SaaS, eCommerce, or operations. They will work with founders and executives to streamline operations, optimize workflows, and unlock efficiency across supply chain, inventory, and accounting. The role requires a strategic thinker with strong communication skills, who can simplify complex ideas and speak confidently to executives.

Requirements

• Professional experience in a customer-facing or consulting role, ideally in SaaS, eCommerce, or operations
• Empathetic and commercially minded—you understand merchant pain points and know how to connect them to business value
• Strategic thinker with strong communication skills—you can simplify complex ideas and speak confidently to executives
• Proactive and resourceful—you don’t wait to be told what to do and always follow through to outcomes
• Calm under pressure—you thrive in ambiguity and adapt quickly when things change
• Comfortable using modern tools—ChatGPT, Claude, internal LLMs, Salesforce—to move faster, think sharper, and deliver more value
• Excited by the idea of working with ambitious brands and helping them scale with efficiency and confidence

Benefits

• Unlimited PTO
• Generous salary range: $100k-$140k per year
• Opportunity to work with AI tools like ChatGPT and Claude