Customer Success Manager (Dutch Speaker)

RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. As a Customer Success Manager (CSM), you will be at the heart of RoomRaccoon's mission - helping our hotel partners achieve maximum value from our solutions while identifying growth opportunities. You will be the trusted advisor and commercial partner to a portfolio of German-speaking hoteliers, supporting them through strategic consultation, product education, and data-driven upsell initiatives.

Requirements

• Native or fluent in Dutch, with professional proficiency in English
• Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services
• Strong communicator with excellent interpersonal skills; confident in leading conversations with stakeholders at all levels
• Comfortable identifying and driving commercial opportunities within existing accounts
• Self-starter who thrives in a fast-paced, tech-driven environment
• Organised, detail-oriented, and capable of juggling multiple priorities under pressure
• Empathetic and customer-obsessed, with a proactive mindset and a bias for action

Benefits

• Mac environment
• Performance bonuses
• Employee Equity Scheme
• Annual training budget
• Annual Hotel experience
• Birthday leave
• Long service leave and bonuses
• Quarterly team building budgets & office massages
• Friday lunches on us