Customer Success Manager (German Speaker)

RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. The Customer Success Manager (German Speaker) will be at the heart of RoomRaccoon's mission, helping hotel partners achieve maximum value from their solutions while identifying growth opportunities. As a trusted advisor and commercial partner, the CSM will support hoteliers through strategic consultation, product education, and data-driven upsell initiatives.

Requirements

• Minimum 2+ years of experience in Customer Success, Account Management, or related client-facing role in SaaS or tech-enabled services.
• Native or fluent in German, with professional proficiency in English.
• Strong communicator with excellent interpersonal skills; confident leading conversations with stakeholders at all levels.
• Comfortable identifying and driving commercial opportunities within existing accounts.
• Self-starter who thrives in a fast-paced, tech-driven environment.
• Organized, detail-oriented, and capable of juggling multiple priorities under pressure.
• Empathetic and customer-obsessed, with a proactive mindset and a bias for action.

Benefits

• Performance bonuses
• Employee Equity Scheme
• Annual training budget
• Annual Hotel experience
• Birthday leave
• Long service leave and bonuses
• Quarterly team building budgets & office massages
• Friday lunches on us