Customer Support Consultant (Dutch Speaking)

RoomRaccoon is a fast-growing hospitality SaaS company looking for a Customer Support Consultant (Dutch Speaking) to provide high-quality assistance and resolve client queries. The successful candidate will have 3+ years of experience in a service-oriented, technical or customer support role, excellent interpersonal skills, and a strong command of Dutch and English.

Requirements

• Has 3+ years experience in a service-oriented, technical or customer support role
• Hotel (front-desk/reservations) / and or hospitality experience (advantageous)
• Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
• Technical proficiency in working on different systems (training will be provided)
• Excellent command of Dutch & English language, verbal and written communication skills and demonstrated proficiency in telephonic engagement

Benefits

• Mac environment
• Performance bonuses
• Employee Equity Scheme
• Annual training budget
• Annual Hotel experience
• Birthday leave
• Long service leave and bonuses
• Quarterly team building budgets & office massages
• Friday lunches on us
• Global Mobility
• Hybrid model