Americas People Operations Center Manager - Employee Life Cycle

Roquette is seeking an experienced People Operations Leader to oversee a team dedicated to the seamless execution of the employee life cycle. The Leader will be responsible for managing employee life cycle processes, ensuring data quality, managing Tier 1 employee inquiries, and driving operational excellence through the monitoring of SLAs and KPIs.

Requirements

• Bachelor's degree
• 5 years' experience in People Operations or HR Shared Services
• 2 years in a supervisory or 'lead' capacity
• Advanced proficiency in Workday (specifically Core HCM)
• Experience using a formal ticketing/case management system
• Knowledge of US, Canada, and Mexico HR compliance and regulations
• Exceptional customer service and communication skills
• Fluency in English and Spanish required; Portuguese preferred or ability to learn
• Ability to handle highly sensitive data with confidentiality and integrity
• Deeply curious about problem solving, finding solutions, and challenging status quo when appropriate

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship