The Assistant Store Manager is responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising.
Requirements
- Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
- Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
- Communicates any variances to Company standards to the Store Manager.
- Ensures proper scheduling of Associates to meet business objectives.
- Ensures compliance with all State, Local and Federal regulations.
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
- Responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
- Assists in recruiting, hiring, training and developing non-exempt Associates.
- Ensures compliance of Ross personnel policies and procedures.
- Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
- Assists in the management of and continuous monitoring of actual expenditures to be within budget.
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
- Assists in the facilitation of monthly safety meetings.
- Treats all Customers, Associates, and other leaders with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times.
- Recognizes Associates using Company recognition programs.
- Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
- Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
- Represents and supports the Company brand at all times.
- Maintains and models a professional appearance, in accordance with the Company Dress Code.
- Reinforces the Company Dress Code at all times.
- Manages Store to ensure a clean, neat, easy to shop environment.
- Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
- Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
- Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
- Ensures merchandise is presented and organized according to Company merchandising guidelines.
- Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
- Assists with training Associates on Loss Prevention awareness and Store shortage goals.
- As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
- Safeguards confidential information, cash and credit card information and merchandise.
- Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
- Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
- Monitors mark-out-of-stock policy to ensure proper administration.
- Ensures Public View Monitor (PVM) system is maintained properly.
Benefits
- 401k Matching
- Retirement Plan
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
