Regional Account Manager
RoutewareAustin, Texas, United States
Posted January 7, 2026
Full Time
About the Company
Routeware, Inc. is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs.
Job Description
Routeware, Inc. is seeking a Regional Account Manager to serve as the primary point of contact for existing clients, ensuring exceptional service and support. The role focuses on maintaining strong relationships, understanding client needs, and driving retention and growth.
Requirements
- Build and maintain strong, long-lasting client relationships with key stakeholders.
- Act as the main point of communication for assigned clients, addressing inquiries and resolving issues promptly and effectively.
- Understand clients’ goals and challenges, providing tailored solutions that align with Routeware’s offerings.
- Monitor client satisfaction and service delivery, conducting regular check-ins and feedback sessions.
- Collaborate with internal teams to ensure successful implementation and onboarding of new features and updates.
- Identify opportunities for account growth through upselling and cross-selling of additional services.
- Maintain accurate records of client interactions and account status in CRM tools.
- Prepare and present regular performance reviews to clients, highlighting achievements and areas for improvement.
- Stay up-to-date with industry trends and developments that may impact clients’ operations.
Benefits
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
